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FAQ

Are you a factory or a trading company?

LQJP is a factory. We own more than 50 patent molds and 5 production lines, and we also run a trade department covering the full range of video game accessories.

Do your products support customization?

Yes. Every product supports customization, including product customization, packaging customization and brand customization (OEM / ODM).

What is your MOQ?

Our MOQ is 10 pcs.

Do you offer samples?

Yes, we provide samples. Please note that sample price and shipping cost vary from product to product. Send us the model you are interested in and we will quote the sample price and the freight separately.

Which countries do you ship to?

We mainly export to Europe, North America and South America.

How long does it take to dispatch my order?

We normally dispatch goods within 1–5 working days after payment is received.

How long does delivery take?

Transit time is 3–30 days depending on the shipping method you choose — express courier, air freight or sea freight.

Will I receive a tracking number?

Yes. All parcels are shipped with a tracking number. Please note: only registered mail shipments can be tracked — tracking information is not available for economy shipping.

Where can I track my parcel?

You can track your parcel at 17track.net or global.cainiao.com.

Can you support Amazon and eBay e-commerce sellers?

Yes. Our products support e-commerce channels including Amazon and eBay.

How can I verify that your company is trustworthy?

We are a verified Alibaba Gold Plus Supplier for 12 years. Our company holds SGS, ISO9001 and Amfori BSCI certification, and our products carry RoHS, CE, FCC and UL certification.

What happens if a product arrives broken?

Contact us first and send us photos of the problem — our engineers will help you resolve it. You can also send the products back to us and we will repair them. Any issue can be handled online with you and we will provide a workable solution: we are looking for long-term business, not one-off transactions.

What are your payment terms?

We accept Alibaba Trade Assurance, T/T, PayPal, Western Union, credit card and e-Checking.

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